Frequently Asked Questions

Important Safety Notice: New electrical safety regulations regarding roof void access

From January 1, 2025, changes to Queensland Electrical Safety Regulations require new safety measures when accessing roof voids or ceiling spaces—including for pest control services. To ensure compliance and safety, mains power must be switched off at the meter box before our technicians enter these areas.

What You Need to Know:

- Our technician will discuss this with you upon arrival and allow you time to prepare. - Power will typically be off for no more than 20 minutes. - The technician will inform you when it is sage to turn the power back on.

Preparing for Power Isolation:

Before power is switched off, please ensure that any essential devices are safely shut down, including: - Computers, gaming consoles, televisions, and audio equipment - Medical devices that can be safely unplugged If uninterrupted power is required for medical or other critical reasons—or if you choose not to turn off the power—our technician will proceed with the service without accessing the roof void/ceiling space. If you have any questions, please don't hesitate to contact us.  

This can vary with a chemical barrier, the pest company that installed your termite barrier will have put a sticker in your meter box – it should have the details when you need to next replenish your chemical barrier. We use Termidor, which lasts for 6-8years. A termite baiting and monitoring system need to be replenished annually.

If you have a baiting and monitoring system, stations can simply be removed by our technicians and replaced once you have completed your extension. If you have a chemical barrier call us and we will discuss the options on maintaining your barrier ensuring your home is protected. Gold Coast City Council has regulations on installing pre-construction termite protection, call us to see what you need.

Yes

Ummm, yes they do. Termites eat hardwood, softwood, will use treated wood as a bridge to a food source they love. They also eat through Cyprus pine which used to be a known natural poison, you’d be quite surprised what we’ve found termites eating through!

Termites are master hiders and can go undetected for months causing thousands of $$$ in structural damage to your home. Some signs of termites are; discoloration on a wall, mud leads, soft timber skirtings or door frames and bubbling paint. Some species of termites will make a sound like they are eating your home.

The hot wet weather on the Gold Coast makes conditions ideal for termites; we recommend annual termite pest inspections.

Homeowners insurance is designed to cover unexpected damage, unfortunately, Termites are not considered unexpected. Termite pest inspections will ensure early detection. A termite barrier will protect your home against the threat of termite attack.

Call us! Please don’t disturb them; this includes dousing them in petrol or spraying them with a household spray. Termites are quite sensitive creatures, this will only cause them to break off a lead and go somewhere else in your home.

There are 2 types of termite barriers; a chemical termite barrier and the baiting and monitoring system. Installed correctly they are both excellent systems, effective in eliminating termites and giving you the protection you need. Neither system is a one size fits all, our technicians can let you know which system will work best around your home as well as give you an obligation free quote.